Update on Covid-19 Medical Cover
Allianz Partners New Zealand is currently continuing to cover medical and emergency medical
transportation costs, should a customer test positive for Covid-19 while travelling, regardless of
travel destination and policy commencement date.

The general exclusion for epidemic and government intervention took effect from 10 am Friday 28
February 2020.  However, we are not currently applying these general exclusions for medical
and emergency medical transportation claims related to Covid-19. 
Although travel insurance policies generally exclude losses caused by events that were known
or foreseeable at the time the policy is purchased, we are now considering valid medical and
emergency transportation claims related to Covid-19 irrespective of when customers purchased
their policy, when they depart on their journey and where they are travelling worldwide.
We would like to remind customers that they can still claim for other medical benefits unrelated
to Covid-19, such as cover for a broken leg or car accident, and claims are subject to the
standard procedures and conditions of the Policy Wording.

The primary focus of Allianz Partners is to support customers during this complex situation.
We are offering customers directly impacted by Covid-19 the ability to amend the travel dates of
their policy at no charge so they can assess their travel plans as the situation evolves. For more
information, we encourage the customer to contact our Customer Care team. We recommend that
customers who suspect they have the virus contact a local medical professional and our global
Emergency Assistance service.